Agency policy

Uniform Expert has a policy of recruiting sales agents across the country and in other countries around the world. Please contact the Hotline of Uniform Expert in Vietnam: 1900 966 933 or email: info@chuyengiadongphuc.com for a free consultation on agency policies.

You can also leave information to be contacted by support!

 

Customer Policy

We always want to give our customers the best experience with preferential conditions for our loyal customers. On that basis, we build a set of special preferential policies for customers as follows.

Loyal customer policy:

• Special price for old customers only.
• Get a voucher with a value of up to 200,000 VND.
• Vouchers can be used as gifts for friends or relatives.
• Voucher is valid for 3 months from the date of issue.
• Voucher is not redeemable for cash.
• To receive the offer, please provide your phone number or previous purchase receipt.

 

Sales policy

Serving customers at the place: Uniform Expert has a policy of serving customers on the spot. When there is a need to order uniforms, you can contact Chuyengiadongphuc easily in many ways, such as calling hotline, Chat with fanpage, chat on website or chat via Zalo, Viber, Whatsapp, Skype, Telegram,. ... Chuyengiadongphuc's staff is always willing to come to the place to present samples and advise customers.

• Order directly at the office: Please come to Chuyengiadongphuc's office at 14 Tran Tan, Tan Son Nhi, Tan Phu, HCMC, VN for the best advice.
• Order online through the website: Through the functions ADD TO CART or click ORDER on the product detail page, then provide the required information according to the steps to order the uniform. When receiving order information, Chuyengiadongphuc's staff will call to confirm or confirm by other methods such as Email, SMS.
• Order by phone: Customers call hotline 1900 966 933 to order uniforms. Sales staff will advise and guide you on payment and shipping methods.

 

Delivery policy

Uniform Expert will call before delivery, orders will be delivered free of charge to Ho Chi Minh City according to the quantity, model and fabric material as signed with customers: district 1, 2, 3, 4 , 5, 6, 7, 8, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap, District 9, 12, Binh Tan, Thu Duc, Nha Be, Binh Chanh, Hoc Mon districts, Can Gio, Cu Chi.

For other provinces in the country: Uniform Expert will support partial delivery fee for you depending on the quantity & value of the order you place, the remaining delivery cost payment you have You can pay directly to the carrier or transfer it to Uniform Expert to pay for you: Bac Giang, Bac Ninh, Ha Nam, Hai Duong, Hai Phong, Hung Yen, Hoa Binh, Nam Dinh, Phu Tho , Thai Nguyen, Vinh Phuc, Hoa Binh, Bac Kan, Lang Son, Nghe An, Ninh Binh, Quang Ninh, Thai Binh, Thanh Hoa, Tuyen Quang, Yen Bai, Nghe An, Dien Bien, Lao Cai, Ha Giang, Son La, Cao Bang, Hue, Quang Tri, Gia Lai, Dak Lak, Kon Tum, Dak Nong, Phu Yen, Khanh Hoa, Ha Tinh, Tien Giang, Ben Tre, Tay Ninh, Dong Thap, Tra Vinh, Vinh Long, Dong Nai, Binh Duong, Vung Tau, Long An, Quang Binh, Quy Nhon, Binh Thuan, Ninh Thuan, Binh Phuoc, Can Tho, Hau Giang, Kien Giang, An Giang, Long An, Soc Trang, Bac Lieu, Ca Mau, Quang Ngai.

To add value to Uniform Expert's service and benefits for customers. We support international shipping. Customers will receive goods from famous global shipping brands such as FedEX, DHL, UPS, ...... Customers order uniforms, after checking goods and paying, Uniform Experts will support to close them. Package the package and send it to the place requested by the customer. In addition to working on behalf of customers with shipping companies in Vietnam, Uniform Expert also calculates packing and calculates to save the most shipping costs for customers.

Estimated delivery time to customers:

• Ho Chi Minh City area: From 24h-48h, depending on the location
• Provincial area adjacent to the city. HCM: Within 2-3 working days
• Other out-of-province areas: Within 3-7 working days
• International area: Depending on the order and time

All information related to delivery, receipt of goods, costs incurred (if any) are fully answered by the customer care department before the product is delivered.

Customer care department is responsible for providing information about incentives for customers to buy in bulk as well as information about product status before delivering products to customers.

It is the responsibility of the customer to check the product's condition upon receipt of the goods and immediately notify the delivery staff if the product shows signs of damage, dirt, error, incorrect information or wrong product delivery... receive goods, we are not responsible for damage, wrong goods ... from you.

Uniform Expert will make the delivery according to the agreement after you complete the order and payment steps. Depending on a separate agreement with the customer on the delivery location, delivery time ... we will proceed to deliver the product according to the customer's request.

In case you choose to pay in advance via bank or credit card, the order processing time will be calculated from the time we receive your payment. Note that we reserve the right to change the delivery time without prior notice in case of natural disasters or special events, other objective factors.

In some cases products may be delivered later than previously agreed with the customer. It is our responsibility to contact you to inform and agree on a new delivery time. In this case, the customer has the right to unilaterally cancel the order; Uniform Expert will be responsible for refunding the amount previously advanced by the customer (if any).

Your order will be delivered up to 2 times (in case of unsuccessful delivery, a staff member will contact you to arrange the second delivery). We will try to contact you within the next 2 working days (via SMS or direct call), in case we still can't contact or do not receive any necessary response from the customer. goods, orders are automatically considered invalid.

 

Risk of loss and damage

If a customer uses our or a shipping partner's delivery service provided by us, we will be responsible for any loss or damage to the goods during the transit.

If the customer chooses another company or freight service for himself; The responsibility for damage to the goods and the risk of product loss during transportation from the Uniform Expert to the customer belongs to the customer. The customer will be responsible for all shipping and related charges, if any.

 

Return Policy

Check the quantity and type of products right after receiving the goods, if the number of orders is more than 100 products, it can be accepted after 24 hours, if there is a mistake in the quantity, please report to the Uniform Expert immediately for support. complementary.
Check and give feedback on product quality compared to the original design and samples, within 72 hours, if there are any errors, return it to the company to be processed, repaired or remanufactured.
For any questions or support requests, please contact the Uniform Expert Hotline: 1900 966 933 or contact email: info@chuyengiadongphuc.com

Warranty Policy

• Warranty for embroidery: 2 years
• 1 year warranty on 3D thermal transfer printing
• Warranty for rubber printing 24 months
• Warranty for Lacoste material 12 months
• Warranty for Cotton material 6 months
• 6 months warranty on the needle line
• Warranty for silk screen printing logo 6 months

If you need product warranty, please contact Uniform Expert for advice and support to suit your specific conditions.

 

Payment methods

After finalizing the sample and signing the contract. You deposit 50% of the contract value when the two parties sign the contract. Customers choose the payment method according to the following route:

• Transfer to a personal account

Account number: 15 12 90 888 - Asia Commercial Joint Stock Bank – ACB
Account holder: Nguyen Thi Ha Trinh - Sales Director

 

• Go to business account

Account number: 044 1000 747 705 - Vietcombank Tan Binh branch
Account Name: Supply and Demand Solution Co., Ltd

Receiving COD payment within Vietnam: Our company will send the product to the customer according to the model and the price the customer has ordered. The customer who receives the goods pays the correct amount equivalent to the product price ordered.

Upon receiving the goods, the Customer signed the sale and purchase agreement and handed over the goods, the Customer checked the status of the goods, received the value-added invoice and was consulted, received all other information and documents. about the product.

 

Terms of use

When you access our website Chuyengiadongphuc.com (or hereafter referred to as “website” or “Chuyengiadongphuc” or “Uniform Expert”), you agree to these terms. The Website reserves the right to change, modify, add or remove any part of these Terms of Use, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes.

Please check back often to keep up to date with our changes. Sincerely thank!

Instructions for using the website

We will issue an account (Account) or customers can register for an account so that customers can order uniforms on the Uniform Specialist website within the framework of the Terms of Use set forth.

You will have to register an account with your credentials and update if there are any changes. Each visitor is responsible for his or her own password, account and activity on the website. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.

Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission. If we violate any of these, we will cancel the guest's account without notice.

During the registration process, you can choose to agree or not to receive promotional emails from the website. If you do not wish to continue receiving mail, you may opt-out by clicking the link at the bottom of any promotional email.

Customer feedback

All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with Vietnamese law.

Accept orders and prices

We have the right to refuse or cancel your order for any reason related to technical error, system objectively at any time.

We are committed to providing the most accurate price information to consumers. However, sometimes errors still occur, for example, when the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. that's for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid for.

Trademarks and Copyrights

All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, software compilation software, the source code and the underlying software are our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.

Legal rights

The terms, conditions and content of this website are governed by the laws of Vietnam and the competent court in Vietnam will resolve any disputes arising from the unauthorized use of this website.

Privacy Policy

Uniform Specialist always respects privacy, wants to protect customers' personal information and payment information. We are committed not to sell, share or exchange your personal information collected on the website to any other third party.

The privacy policy below is a statement of the commitment that we will make, to respect and protect the interests of our customers.

 

Purpose of information collection

When a customer makes a transaction / registers to open an account at Uniform Specialist, the customer must provide some necessary information such as:

• Name
• Delivery address
• Address
• Email
• Landline number
• Mobile phone number
• Date of birth
• Sex

This information is used by Uniform Specialists for the purposes of:

• Order processing.
• Improve quality serving.
• Market research.
• Customer care.
• Provide content and advertising according to the target audience.
• Contact and deal with customers in special cases.
• Internal management or as required by law.

Email marketing (if applicable): With your permission, we may send you emails regarding our products, services, new products and other updates.

 

Scope of information use

In addition to processing and supporting your purchase at the Uniform Specialist website, we will use the information you provide to support customer account management; confirm and execute financial transactions in connection with your online payments; check data downloaded from our website; improve the look or content of the site pages, customize them to be easier to use; identification of website visitors; research on user demographics; send you information that we think will be useful or requested by you, including information about products and services, provided you agree not to object to being contacted for the above purposes. .

 

Information storage time

Customer information, as well as exchanges between the customer and the Uniform Expert, are stored and secured by the company's system.

The time to store customer information starts from the time the customer registers an account, makes the first transaction at the website Chuyengiadongphuc.com and is stored on the company's server. When you want to stop storing information, you can contact the company to stop storing information.

 

Commitment to information security

Uniform Expert ensures that any personal information collected will be kept securely. We protect your personal information by:

• Limit access to personal information (only when you log in you can see your personal information).
• Use technology products to prevent unauthorized computer access.
• Delete your personal information when it is no longer needed for our record keeping purposes.

Share customer information

Uniform Expert is committed not to share customer information with any other company except those companies and third parties directly related to the delivery. We may disclose or provide your personal information in the following cases when it is absolutely necessary:

• When required by law enforcement agencies.
• Sharing customer information with advertising partners like Google, for example, remarketing customers based on customer behavior.
• Market research and analysis reports and absolutely do not pass on to third parties.

Use of Cookies

When customers use services or view content provided by Uniforms Expert, we automatically collect and store certain information in server logs. This information includes:

• Details of how customers use Uniform Expert services such as search queries.
• Internet protocol address.
• Device crash information such as error, system performance, hardware settings, browser type, browser language, date and time you requested, and referring URL.
• Cookies can uniquely identify a customer's browser or Account.

If you would like to: access, correct, amend or delete any personal information Uniform Specialists has about you, file a complaint or just want more information, contact us via hotline: 1900 966 933 or contact email: info@chuyengiadongphuc.com